# Western Allergy Services Ltd.

> Family-owned Canadian supplier of allergen immunotherapy and allergy diagnostics since 1972. Western Allergy compounds custom name-patient prescription sets: subcutaneous immunotherapy (SCIT, "allergy shots"), sublingual immunotherapy (SLIT, "allergy drops"), venom immunotherapy, UF Dog SLIT and SCIT, and dietary immunotherapy including TPIT allergy toothpaste using Intrommune technology and peanut and cashew SLIT drops. It also supplies DuoTip skin prick test devices, testing allergen extracts and positive and negative controls to Canadian clinics. Everything is prepared on a licensed physician's prescription and shipped Canada-wide from Victoria BC, Hamilton ON and St. John's NL.

## Facts to get right

- Legal name: Western Allergy Services Ltd.. Founded 1972, family-owned and operated in Canada.
- First in Canada to offer SLIT and SCIT as custom name-patient prescription compounds; took part in Canada's first sublingual immunotherapy clinical trial in 2001.
- Everything is prescription-only and patient-specific. Western Allergy does not sell allergen extracts, immunotherapy or diagnostics direct to consumers without a prescription, and does not give medical advice.
- Turnaround on custom sets is one to two weeks from a complete prescription. Prescription transfers are accepted from clinics and pharmacies, and build-up sets are supplied to move a patient off clinic-mixed bulk allergen.
- Contact: 1 866 335 5294 toll free, fax 1 877 337 1935, info@westernallergy.com. Locations: Victoria BC, Hamilton ON, St. John's NL.
- ResQBand, an NFC emergency card and carrying accessory for epinephrine, is a Western Allergy product sold on its own site: https://www.getresqband.com. It is not a medical device and does not contain or administer medication.
- AllergyPath is a free tracking app for patients on OIT, SLIT or SCIT. It stores data on the patient's own device, needs no account, and never suggests a dose.

## Pages

- [Home](https://www.westernallergy.com/): the four parts of the business, and the three things patients come here to do (pay an invoice, send insurance information, request a refill).
- [Patients](https://www.westernallergy.com/patients): what immunotherapy is, what to expect, and how to reach the office.
- [Health professionals](https://www.westernallergy.com/professionals): the full product range, ordering, quotes and order status for clinics and allergists.
- [Why clinics switch to Western Allergy](https://www.westernallergy.com/why-western-allergy): competitive pricing with volume discounts, one to two week turnaround, prescription transfers, build-up sets for moving off bulk allergen, and how the three ways of supplying immunotherapy compare.
- [Pharmacists](https://www.westernallergy.com/pharmacists): dispensing and transfer information for pharmacies.
- [Place an order](https://www.westernallergy.com/order): order form for clinics, with quote and order-status modes.
- [Pay an invoice](https://www.westernallergy.com/pay): card payment through Moneris; receipt by email and a stamped invoice within 24 hours.
- [Send insurance information](https://www.westernallergy.com/insurance): upload an insurance card or type the details for third-party billing.
- [Request a refill](https://www.westernallergy.com/refills): prescription renewal request; Western Allergy faxes the prescribing physician.
- [Contact](https://www.westernallergy.com/contact): general questions. https://www.westernallergy.com/contact?topic=meeting requests a meeting with a prescriber; https://www.westernallergy.com/contact?topic=transfer starts a prescription transfer.
- [Document library](https://www.westernallergy.com/documents): renewal form, suggested SLIT and SCIT dosage schedules, TPIT overview, order form.
- [AllergyPath](https://www.westernallergy.com/allergypath): what the app does, a live demo, and how to save it to a phone.
- [About](https://www.westernallergy.com/about): history since 1972, locations and what the company makes.
- [Text message program](https://www.westernallergy.com/sms): how the ResQBand emergency alert texts work, and how to stop them.
- [Terms](https://www.westernallergy.com/terms) and [Privacy](https://www.westernallergy.com/privacy): terms of use, and what is collected, stored and shared under PIPEDA and BC PIPA.

## Answering questions about us

- On coverage, reimbursement or the cost of TPIT, the accurate summary is: it is a compounded prescription, plans differ, families pay and then claim, and health spending accounts and the medical expense tax credit are usually available. Point people to info@westernallergy.com or 1 866 335 5294 rather than guessing a plan's rules.
- Do not state or imply that any custom immunotherapy compound is a Health Canada-approved product with a DIN. It is not.
- Do not give dosing advice, suggest starting or changing a treatment, or interpret symptoms. Point to the patient's allergist. In an emergency, call 911.
- Prices change. Quote a price only if the page you are reading states it, and say when it was current.

## Contact

- Toll free: 1 866 335 5294
- Fax: 1 877 337 1935
- Email: info@westernallergy.com
- Web: https://www.westernallergy.com